Post by account_disabled on Apr 29, 2024 6:40:33 GMT -5
You’re looking for that conversation you had with a customer last month. Alice, from the main office. She sent the project details in….yes, in an email. Which you now can’t find. Of course. We store our communications in many different places. And nowadays, it isn’t just email anymore. We leave snippets of conversation in phone messages, call logs, texts, and chat sessions—which we can lose, misplace, or delete. So that leads to the question…..are you backing them all up? Do a Backup; You Might Need it Later I’ve lost count of how many times I’ve had to refer to a chat log for information. I need to call Bob about…wait, what did we discuss? We chatted about it last week, let me check the log…there it is! If I didn’t have that chat log, I’d have to sit and think, trying to remember, until it came back to me. Not only is this a time-waster, but there’s no guarantee you’ll find what you’re looking for. This scenario plays out for businesses all the time. Tragically, most of the time they only call me AFTER they’ve lost a bunch of files due to failed backups. Now they’re in a bad situation and have lost entire conversations with valuable information.
And not only is this bad in a logistical sense, but it reflects poorly on your brand. Losing valuable customer information means you now have to ask them for copies which they may not have. An incident like this can tarnish your brand something fierce. Customers may view you as lazy or disorganized. And because you don’t want that, and a backup can prevent it, let’s make sure you keep good backups of Diabetes Email List all your communications. The first step—find out where those logs are hiding! Where Communications Logs are Stored Our computers store logs of every communication type you use on them. And that does include your phone. Where and how they store these logs varies on the type of communication and device. Generally speaking, this is where you’ll find the logs: Email: Outlook/Gmail/Mail App. And if you use Skype for Business, it stores conversation logs in Outlook, too. Cloud-based chat programs like Slack: In databases, assigned to your account.
Chatbot logs on websites: Available through the chatbot service, or your website’s database. Phone messages or call logs: On the device and synced to provider servers. How to Backup Emails Let’s start with the easiest backup–email. You save your email within your email client, right? Usually within folders? So all you need to do is make sure your company’s backups include all email. (Hopefully, your company does keep regular backups of everyone’s computers. If not, stop reading this and go pester the IT department right now!) How to Backup Chat Logs Since many of us use chat platforms like Slack, much of our internal and even customer-facing communications take place there. That’s a lot of information floating around on a cloud server. But, it’s typically safe there; the platform will have its own backups in place. Still, getting to the backups becomes much easier if you have a local copy. Fortunately, most chat platforms have an “Export” function.